Terms and Conditions

Welcome to My Continental Food Store, your trusted source for authentic African and Caribbean foods, ingredients, and cultural products. By accessing or using our website https://mycontinentalfoodstore.co.uk/ you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our services.

1. General Information

• The website is operated by https://mycontinentalfoodstore.co.uk/
• Our business is registered in United Kingdom.
• Contact us at support@mycontinentalfoodstore.com or call 01895 257 089 for any inquiries.

2. Use of Our Website

By using our website, you agree to:

• Use it only for lawful purposes.
• Not engage in any activity that may harm the website, servers, or other users.
• Provide accurate and truthful information during any registration or checkout process.

We reserve the right to refuse service or terminate accounts that violate these terms.

3. Products and Availability

• We strive to ensure that all product descriptions, prices, and availability information are accurate.
• However, errors may occur, and we reserve the right to correct them at any time without notice.
• Certain items may be seasonal or subject to availability.
• Product images are for illustration purpose only and may change due to supplier brand updates.
• We reserve the right to make this web site unavailable at any time just to upgrade the site without notice.

4. Pricing and Payment

• Payment must be completed before orders are dispatched.
• We accept major payment methods, including credit/debit cards, mobile money, or online payment portals.
• We reserve the right to update prices without prior notice.

5. Shipping and Delivery

• We deliver locally (UK Mainland).
• Delivery times may vary depending on your location and the availability of items.
• We are not responsible for delays caused by courier services, customs clearance, or other factors beyond our control.

6. Returns and Refunds

• Due to the perishable nature of some food items, we only accept returns on non-perishable goods under specific conditions.
• Please contact us within 48 hours of recieving your parcel of damages or incorrect items.
• Refunds or replacements will be processed once the returned items are received and verified, if items are damaged please send images through to support@mycontinentalfoodstore.com.

7. Allergens and Food Information

• Products may contain allergens such as nuts, peanuts, shellfish, or gluten please make sure to read the discriptions and ingredients before purchase.
• It is your responsibility to review ingredient information and contact us if you have specific dietary concerns.

8. Intellectual Property

All content on this website — including text, logos, images, product descriptions, and graphics — is the property of https://mycontinentalfoodstore.co.uk/ and protected by copyright laws.
You may not reproduce, distribute, or use any material without prior written consent.

9. Limitation of Liability

https://mycontinentalfoodstore.co.uk/ is not liable for:

• Any losses, damages, or injuries arising from the use of our website or products.
• Any interruption, error, or breach of your data by unauthorized parties.

Your use of our website and services is at your own risk.

10. Privacy Policy

We are committed to your privacy and ensure that the confidentiality of your personally identifiable information is saved. We know that it is very important to protect the information that we collecting from you. Please read this privacy statement so you know that what you have read and accepted this statement. We have the right to make changes to the statement so please check now and then.

By using our website, you agree to our statement

We will only collect personal information about you, given by you when you contact us for information and register with us. The normal details will be a name, email address, telephone number and home address. We’ll keep a summary of the orders placed for six years. (what you bought, when and where and how you paid for it. Your contact details on file while you’re one of our customers for six years. From time to time we send out our new specials that might be useful to you. We will not give your details to any business or person. We make sure that we have safeguards; the security and privacy of the information giving are in place. We do not store financial information. Under the Data Protection Act 1998, you have a right to know what personal information we hold about you. If you’d like a copy of the information you are entitled to please email at support@mycontinentalfoodstore.com clearly identifying yourself and the information you require. We use computer safeguards such as firewalls and data encryption, and we enforce physical access controls to our buildings and files to keep this data safe. We only authorise access to employees who need it to carry out their job responsibilities. We protect the security of your information while it is being transmitted by encrypting it using Secure Sockets Layer (SSL).We use Worldpay and Paypal for payments. However, whilst we take appropriate technical and organizational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer over the internet to us. We will put in place appropriate protection to make sure your personal data remains adequately protected and is treated in line with this Policy. If you need to talk to us about any of the personal information giving, please email us at support@mycontinentalfoodstore.com

Complaints or any questions please email us at support@mycontinentalfoodstore.com

11. Governing Law

These terms are governed by the laws of United Kindom, without regard to conflict of law principles.
Any disputes shall be resolved in the courts of United Kindom.

12. Changes to These Terms

We may update these Terms and Conditions from time to time.
Changes will take effect immediately upon posting on this page. Please review this policy periodically.

13. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us at:

Continental Food Store
Email: support@mycontinentalfoodstore.com
Phone: 01895 257 089 / 07861387664
Address: 276/277 High St, Uxbridge, UB8 1LG